SMEs & Family Businesses
The common pattern: turnover has grown several times over, but the way decisions are made and recorded has not changed since the business was a third of its size. That is a systems problem, and it is fixable.
What goes wrong in this sector
- Every decision routed through the owner
- No management numbers between the bank balance and the year-end accounts
- Next generation entering without defined roles
- Processes that exist only in long-serving staff members' heads
What we do about it
- Business Health Check across finance, sales, operations and management
- KPI and review-meeting structure by department
- SOP development and staff training
- Succession and next-generation transition planning